Question 1

What does Bridge Home do?

Accepted Answer

Bridge Home is a supplier of a full range of products for the home, including children's toys, mom and baby products, outdoor products, and household products.

Question 2

What are the advantages of our sourcing?

Accepted Answer

We have an established supply chain including raw materials, manufacturing plants, trading companies, and outbound shipping teams.

Question 3

Where do I direct questions, comments or issues?

Accepted Answer

Please send your any question to our contact email：contact@bridge-home.com. We will read every word of feedback, and our member of our CUSTOMER EXPERIENCE TEAM will touch with you as soon as possible.

Question 4

What are Bridge Home’s Sustainability Goals & commitment?

Accepted Answer

Bridge Home commitment focused on helping to solve the climate crisis in service of future generations. Serve the world with the concept of sustainable development.

Question 5

Are Bridge Home products safe for my baby?

Accepted Answer

Our products are tested to global regulatory safety standards. All of our toy products meet the European, American, Australian and New Zealand standard safety of toys according to EN71, ASTM and AS/NZS ISO. These standards ensure our products are safe and stand up to use and abuse. We also test for the presence of chemicals of concern, including heavy elements and phthalates. All of our toys exceed these rigorous requirements.

Question 6

Where are the products made?

Accepted Answer

All our products are made in our factory in China. They have been made with the development of children’s skills and the replenishment of wood forests at its heart.  Our manufacturing process - drying of the wood, cutting, and painting is all undertaken at our factory all at the same location.

Question 7

How can I order your products?

Accepted Answer

At present, we have not opened online order service. Now it is still based on customer customization and small order mainly, have any orders and questions, you can contact contact@bridge-home.com, we will promptly allocate sales to contact you. Thank you for your attention.

Question 8

Do you ship internationally?

Accepted Answer

At present, we mainly do FOB. We believe that in the near future, we can let you use the website to place orders directly!

Question 9

How to Clean and Care？

Accepted Answer

We get it: messes are just a part of life. Here’s how to clean and care for Bridge Home products.
Wipe these with a damp cloth and non-abrasive cleaner as needed.

Question 10

Can we add our LOGO on toys and package?

Accepted Answer

Yes, MOQ is 1000 sets per design.

Question 11

How many ways are there to package toys?

Accepted Answer

Window box, Color box, Transparent box, Display box, Shrink wrap, Barrel, Sleeve, Gift box, Brown box, Tin box and Cloth bag.

Question 12

Free sample or not? Delivery time.

Accepted Answer

Sample; Free sample for existing samples, charge for OEM samples. Usually it takes 10-30 working days for shipping.

Question 13

Mass production delivery time.

Accepted Answer

For existing sample 35 days, for OEM samples 60 days.

Question 14

How many panyment ways you have?

Accepted Answer

T/T 30% deposit before production and 70% balance against B/L copy; 100% irrevocable L/C at sight; Paypal.

FAQ

frequently asked questions